Service

After-sales rules

1、Ruileigh strictly abides by the national "Three Guarantees" regulations (China), and fulfills the obligations of returning, replacing and repairing the goods sold. Ruileigh promises that the region in China meets the following conditions. Due to quality problems, the purchased goods can be returned within 7 days from the date of sale (subject to the actual date of receipt), exchanged within 15 days, and free of charge from 15 days to the warranty period service. Customers can contact the customer service mailbox Service@Ruileigh.com or get help through the "sales and support" of Ruileigh-official website, or through the "contact us" service phone or fill in the feedback information and follow the guidelines to enjoy after-sales service.

        1）Functional failures or product quality problems specified by Chinese law shall be tested and confirmed by the manufacturer's designated or special after-sales service center, and a test report shall be issued (if the after-sales service center cannot provide a test report, a product test or trouble ticket shall be provided);
        2）The outer packaging of the product is complete and undamaged, and the product and its standard accessories, gifts (if there are gifts at the time of purchase), instructions, warranty certificates and invoices are complete;
        3）Loss and missing items due to logistics reasons；
        4）The received product does not match the product description (except for the color difference within the normal range of the product or the replacement of the outer packaging due to the replacement of the product).
2、If some of the products in the set of goods (including gifts) have quality problems, the set of goods must be provided when handling the return.
3、7-day no-reason return policy (China only)
If the product does not have any quality problems, within 7 days from the date you actually receive the product (subject to the date of receipt by the customer), you can enjoy an unreasonable return if the return shipping fee is borne by you. Kuncreat sells all brand-new products. According to Chinese laws and regulations and the nature of the products, the following products are not applicable to 7-day unreasonable return：
        1) Personal customization and customized products; 
        2) Personal care, personal products, such as family planning supplies, cosmetics, underwear, tights, etc;
        3) Special products such as gifts, samples, defective products, and cleared products;
        4) Goods or services for which points are redeemed;
        5) Other products that are not suitable for return based on the nature of the product, and you have confirmed that it is not suitable for return at the time of purchase.
According to Chinese laws and regulations, goods returned by consumers without reason within 7 days should be in good condition. The following circumstances are deemed to affect the secondary sales, and no reason to return without participating in 7 days:
        1）The original packaging of the product is damaged or incomplete;
        2）Commodity contamination or damage;
        3）Commodity gifts, accessories, etc. are missing;
        4）Clothing, shoes and hats have been washed or the tags have been removed;
        5）Other situations that do not meet the conditions of'good product'.

Special note, the following circumstances will not be processed for return

1）Any product (serial number does not match) or service that is not sold by Rayleigh-Official website or official other sales channels; (please contact your purchase channel for after-sales service) All sales products shipped correspond to the corresponding storage serial number;
2）Goods for which an invoice has been issued and the invoice has not been returned when returning;
3）Out-of-warranty goods (commodities that exceed the warranty period of three guarantees);
4）Unable to provide warranty card or other three-guarantee certificate or the information of the three-guarantee certificate is inconsistent with the product and has been altered;
6）Product quality problems caused by unauthorized maintenance, misuse, collision, negligence, abuse, liquid intake, accidents, alterations, and incorrect installation, or tearing up or altering labels, machine serial numbers, anti-counterfeiting marks;
7）Other goods that should not be returned according to law.

After-sales internal process

For all parts returned by Ruileigh, the refund, return or repair process shall be handled according to the following steps: